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OUR POLICY |
Prices: Our prices are subject to change at any time. Unless specified otherwise, current charges for the order will only include those for products, shipping and handling, and applicable sales taxes (for shipments to locations within FL only). Despite our best efforts to keep our pricing information accurate, there may be rare occasions when our pricing is incorrect. We reserve the right to update our prices at any time. We also reserve the right to refuse orders from anyone. Quoted prices are valid for one week (7 days). For a quote, please contact us either via telephone at 305.626.4730 or via email at info@diromafurniture.com. Orders: Must be accompanied with at least a 50% deposit. The remaining balance is due when the merchandise is ready to be shipped. No C.O.D. accepted. Shipping: Pre-paid by customer. No C.O.D. accepted. Returns: Defective Merchandise: In the unlikely event that you receive defective merchandise, you must receive a return goods authorization number from Di Roma Lighting, and items must be returned within 10 days of receipt. If merchandise is returned without a return goods authorization number it will be refused or charged 30% re-stocking fee at the decision of Di Roma Furniture and Lighting. Merchandise must be returned and prepaid by the customer. Upon an evaluation by our authorized service technician we will, at our option, replace the product.
Non-Defective Merchandise:
Custom Orders: Orders for custom made merchandise are non-cancelable and non-refundable. Clearance Items AS IS. Absolutely no returns accepted. Cancellations: We will accept order cancellations within 5 days of the purchase date on most items sold by Di Roma Furniture & Lighting. Orders cancelled or returned after the 5th day will be charged a cancellation and/or restocking fee equal to 30% of the total order. Orders for in-stock merchandise older that 90 days and accompanied with less than 50% deposit shall be voided. Deposit shall be forfeited. Inspect Your Merchandise: When you receive an item that is shipped to you from a freight company whether it is being delivered to your location or to a freight terminal. Be sure to open the box or crate and inspect the merchandise thoroughly before accepting and signing for the delivery. We cannot be held responsible for any costs incurred to replace damaged merchandise that has been accepted and signed for. If you discover upon inspection that the merchandise is damaged, simply refuse to accept the delivery and we will replace that item at no additional cost to you once it has been returned to us from the freight company. Residential Freight Deliveries: In most cases, the freight company used to deliver to a local terminal is not the same company that offers residential deliver. Therefore, when your merchandise arrives at the freight terminal, it is then transferred to a local delivery service. Companies that offer residential delivery have their own policies. In most cases where a residential delivery has been specified for large items we charge a flat $70.00 residential delivery fee which covers getting your merchandise delivered to your address. Residential delivery services are not necessarily responsible for taking items off their truck and bringing them into your home or garage. Some local delivery services may offer to do this for you at no charge, others may offer to do this for a fee, and others may not have the capability of off loading at all. Be prepared to deal with this when your shipment arrives or when you are called to schedule delivery. Airfare Call us for approval for your air fair reimbursement. USA customers only. Airfare reinvestment policies are 5% of your purchase up to $1200 per couple. Prices and availabilities are subject to change without notice. For further questions regarding these policies, please contact us.
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